If something isn’t right, tell us within 24 hours and we’ll sort it out. Here’s exactly how that works.
The quick read. The numbered sections below are what actually applies.
At Aquafoundry, run by Cerebronics Technology Pvt Ltd, our whole job is getting genuinely fresh produce to your door. When that doesn’t happen, we’d rather fix it quickly than argue about it. This policy explains what to expect.
No forms, no ticket queue. Four steps, usually settled the same day.
WhatsApp or email within 24 hours, with your order number.
A person reviews it — usually within the same working day.
A replacement on the next delivery run, or a refund.
Refunds reach your original payment method in 7–10 business days.
If something arrives damaged, or isn’t what you ordered, message us within 24 hours of delivery with your order number, a short description of the problem, and a photo if you can take one.
Once we’ve reviewed it, we’ll arrange a replacement on your next delivery or a refund, whichever suits you better.
Because our produce is grown without chemicals, it can turn faster than treated supermarket produce. That’s the trade-off for growing it the way we do — and it’s a trade-off we’ll stand behind.
If something in your order has spoiled before its time, tell us within 24 hours of delivery with photos and a brief description. If we agree the produce didn’t last as it should have, we’ll offer a replacement or a refund.
Pestos, dressings, pasta sauces and other packaged goods can be returned within 5 days of delivery, provided they are unopened, in their original packaging, and in re-saleable condition.
Contact us first and we’ll give you return instructions. Two things to note:
You can pause or cancel a subscription at any time before the next order is harvested. Once that cycle’s order has been harvested, it’s treated like any other order under this policy.
Approved refunds go back to your original payment method within 7 to 10 business days. Delivery and handling charges are non-refundable.
Contact us as early as you can. If we haven’t harvested or dispatched your order yet, we’ll cancel it and refund you in full. Once it has been harvested or is out for delivery, cancellation isn’t possible — please follow the return process above instead.
By placing an order with Aquafoundry, you agree to this policy.